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The Terms and Conditions and the Service Description at the time of the approved order together authorises the “Agreement” between the Client and the Company.


1. Definitions 

Return Ware Limited (the “Company”, ‘We’, ‘Our’ or ‘Us’) will supply the Products and services to the Vendor and Consumer in accordance with the Agreement.  In the event of any conflict between the Service Description and the Terms and Conditions, the Service Description and bespoke order will take priority. 


The “Vendor” (‘Restaurant’, ‘Cafe’, ‘Hirer’, ‘Caterer’, ‘Chef’,  ‘Their’ who provides the food).


The Consumer (‘You’ who purchases and consumes the food).


“Products” are the physical materials which consist of the container and lid, return station bins, bin sacks, posters, point of sale and any other hired material supplied by us.


“Service Description” is the set up, distribution and collection of our reusable products for hire at the client premises and the cleaning process upon collection. 


2. Hire, Delivery and Collection

All Products provided by the Company are on hired contract and shall remain the property of Return Ware Ltd at all times.  All hired Products must be returned or collected by us after the order period.

Do not handle sharp objects with our containers.

Do not microwave; fridge safe; freezer safe < -10° and oven safe < 220°, remove lid.  


We reserve the right to substitute with the nearest size of Product, should the original choice of product is not available.


A transport charge may be made if the Products are delivered or collected by us.


Your responsibility for our Products commences when you receive the Products and ends when the Products are returned.  Your responsibilities include safe keeping of the Products and protection against theft, vandalism or improper use.  You are responsible for communicating the return of the Products to any of our vendor partners.

Any discrepancies in the order must be notified by contacting us.  


The agreement terms set out should be bound in writing to form the contract between you and the Company.  We will only consider an order confirmed once we have received your borrow request from our digital platform.


3. Fees

All hired Products must be returned.  Any lost containers in your care will be charged at £10 per container. 


Payments to us are made by bank transfer to Return Ware Ltd.


We use Stripe for identity document verification. Stripe collects identity document images, facial images, ID numbers and addresses as well as advanced fraud signals and information about the devices that connect to its services. Stripe shares this information with us and also uses this information to operate and improve the services it provides, including for fraud detection. You may also choose to allow Stripe to use your data to improve Stripe’s biometric verification technology. You can learn more about Stripe and read its privacy policy at 


The return order confirmation must be received within 30 days of the borrowed date by 12.00am midnight in order to avoid a late return fee.


If it is known that there are late additions or missing items, an invoice will be sent to the Consumer after the grace period and an automatic card payment will be made via our secure stripe payment API.


Other products cannot be accepted as replacements of our products.   


All prices quoted do not include VAT as we are not VAT registered.


Nothing is to be attached or permanently written to the products, this includes stickers.  


4. Cancellation

You can unsubscribe from our membership at any time if you do not wish to borrow our containers.


5. Insurance and usage

We will not be responsible or liable for any injury, accident or damage caused through the use or misuse of the products supplied.  


In the event of product failure or damage where the product cannot be fit for purpose, the Consumer must notify the Company or Vendor of the fault immediately.


Hired Products shall be at the Consumers own risk from the time of borrowing through to return.


6. Liability limitations

The terms and conditions and any dispute in connection with the Products and services of the Company should be governed by English Law.


7. Data protection

The Company complies with GDPR and any data collected is stored on an order or contract basis as provided in the GDPR.   Such personal data received by you will typically include your name; email, phone number and card details.  This is necessary for us to send you reminders to return the products and any late or no return charges with charges made on your account if you do not return the container back to our network.  If you object to us holding your data and would like us to delete it please email us at  We will never share your personal data to any third parties for marketing purposes and this will be kept confidential.

Return Ware Limited.  Company Registered in England and Wales (13037201)

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